100% 30-Day Performance Money-Back Guarantee & Anti-Abuse Policy

FirstBid provides instant digital access to live municipal building permit records, unredacted contractor/owner-builder entities, direct mobile contact numbers, and downloadable 30-day county CSV datasets. Because digital lead lists cannot be "returned" once downloaded, our 30-Day Performance Money-Back Guarantee is structured to protect genuine specialty trade contractors while preventing automated data scraping and free-riding:

Full Refund Eligibility (Action-Based Verification): You are eligible for a 100% refund of your $19 7-Day Pass (or $99/$199 membership fee) within 30 calendar days of purchase if you either:
- (a) Data Accuracy Guarantee: Demonstrate that more than 15% of the permit numbers in your selected metro do not correspond to real municipal building permit filings or that more than 20% of the listed decision-maker phone numbers are disconnected; OR
- (b) Bid Opportunity Guarantee: Provide timestamped proof (screenshots of sent SMS messages or outbound call logs) showing that you contacted at least five (5) distinct builders or decision makers from your FirstBid county feed within your first 7 days using professional bid outreach and did not receive a single response, bid invite, or plans review opportunity.
How to Claim a Guarantee Refund: Email support@tryfirstbid.com (or ben@tryfirstbid.com) within 30 days of your charge with your checkout email address and the 5 outreach screenshots or disconnected number examples. Verified guarantee requests are refunded 100% back to your original payment method within 1 business day.
Bulk CSV Download & Zero-Outreach Exclusion: Accounts that download the full 30-day County CSV export or unlock all county dossiers and request a refund without submitting the 5-builder outreach verification (or data-inaccuracy verification) above are not eligible for a retroactive refund of already-consumed data, though their recurring membership will be canceled immediately so no future charges occur.

SECTION 2 · 7-Day Pass ($19), Core County ($99/mo) & 5-County Suburb Ring ($199/mo) Terms

7-Day Pass Trial & Automatic Day-8 Renewal ($99/mo Core County): When you purchase the $19 7-Day County Radar Pass, you receive immediate access to all open county dossiers in your selected Core County and 30-day CSV export capabilities for seven (7) calendar days. Unless you cancel before the end of Day 7, your membership automatically continues on Day 8 into the FirstBid All-Access Membership at $99.00/month (billed monthly until canceled).
First-Mover Private Desk ($199/mo — Core + 4 Surrounding Suburban Counties): If you select the $199/month First-Mover Private Desk upgrade, you receive all Core County dossiers plus the 4 surrounding high-growth suburban counties (+50–70 surrounding suburb ZIP codes), 15-minute instant email permit dispatches, and up to 3 team seats.
1-Click Self-Serve Cancellation Anytime: You may cancel your trial or monthly membership at any time before your next billing date with zero cancellation fees by clicking the Stripe Billing Portal link in your receipt email or by emailing support@tryfirstbid.com with the subject line CANCEL.

SECTION 3 · Chargeback & Payment Dispute Resolution Agreement

By completing checkout on Stripe and selecting "I Agree to FirstBid Terms & Guarantee Policy", you expressly agree to contact support@tryfirstbid.com prior to initiating any credit card chargeback or bank dispute. In the event of an unauthorized or improper chargeback filed without following the Section 1 Guarantee verification process, FirstBid reserves the right to submit this Terms Agreement, your IP address, checkout consent timestamp, session login records, and CSV download logs to Stripe and your issuing bank as compelling evidence of digital delivery.

Last Updated: October 27, 2026 · FirstBid Autonomous Municipal Intelligence (https://tryfirstbid.com)